Question 1

Is submitting the form a confirmed booking?

Accepted Answer

No. The form prepares a transfer request. The ride is confirmed only after a coordinator verifies availability, fare, payment method, and driver assignment en writing.

Question 2

Are published route fares final?

Accepted Answer

A published base fare applies a the listed one-way route and SUV request. Passenger, luggage, stop, address, or vehicle changes can affect the confirmed total. Fares marked for verification are checked before assignment.

Question 3

What if my route has no published fare?

Accepted Answer

Choose Custom en the booking flow and send the full itinerary. You receive a personal quote before a driver is assigned.

Question 4

¿Cómo pago?

Accepted Answer

No payment is collected during this request. The coordinator confirms the accepted payment method before driver assignment.

Question 5

Where do I meet the driver?

Accepted Answer

The exact public meeting point and driver contact are included en the written confirmation. Airport meeting points can change, so the confirmation takes precedence over generic instructions.

Question 6

What happens if my flight changes?

Accepted Answer

When a valid flight number is supplied, the pickup team can monitor the arrival and coordinate timing changes on WhatsApp.

Question 7

Should I add my flight number?

Accepted Answer

Yes. A valid flight number helps the coordinator identify the arrival and communicate timing or meeting-point changes.

Question 8

Can I request an airport not listed?

Accepted Answer

Yes. Use a custom request with the airport, flight, destination, date, arrival time, group size, and luggage.

Question 9

How is the vehicle selected?

Accepted Answer

Choose a vehicle class, then declare every traveller, large bag, and oversized item. The exact model and capacity are confirmed before assignment.

Question 10

Can I travel with surfboards or golf bags?

Accepted Answer

Travellers must declare passenger and luggage totals. Oversized items require confirmation so an appropriate vehicle can be assigned.

Question 11

Are child seats available?

Accepted Answer

Child seats are available only after the requested seat type and availability are confirmed by the coordinator.

Question 12

Is the vehicle shared?

Accepted Answer

The booking flow requests a private vehicle for the named group, not seats on a shared shuttle.

Question 13

Can I change or cancel the ride?

Accepted Answer

Change and cancellation conditions are confirmed with the fare before driver assignment. Any applicable charge must be disclosed before the traveller confirms.

Question 14

How do I update an existing request?

Accepted Answer

Reply en the same WhatsApp conversation so the coordinator can see the original journey summary and the requested change.

Question 15

Can I add stops?

Accepted Answer

Yes, but add them before fare confirmation. Stops added later can change the route, timing, and total.

Question 16

What information should I keep available?

Accepted Answer

Keep the confirmed meeting point, coordinator conversation, driver details, and booking phone accessible around pickup time.

Know what happens before pickup.

Booking and fares

Recogida en el aeropuerto

Vehicles and luggage

Changes and support

Ready a plan the ride?